Multi-level, multi-site, software based IVR solution

GTI IVR

GTIIVR_PRODUCT_LOGO

Introduction

GTI IVR is a state-of-the-art solution which does not require traditional cards to play voice and media. It combines the power of SIP and text-to-speech to deliver a unique and cutting edge Interactive Voice Response experience.

The blend of technologies makes GTI IVR a platform agnostic solution to work with all industry leading PBXs from Cisco, Avaya, NEC and Mitel, to name a few.


Self-service Intuitive UI

Reduce work for Business Partner

The easy-to-use user interface empowers the customer to manage and change the IVR when needed. This also reduces the amount of support the BP has to typically provide for traditional IVR systems.

All in one place

GTI IVR comes with a web interface to manage, IVR system. System managers can create new IVR trees, change IVR flows or simply update an existing configuration with the ease of web browser interaction.

GTIIVR tree

Key Features

  • Multi-Level IVR
  • Easy to configure with GUI
  • Multi-Site and Multi-Customer Support
  • Welcome Guide for each site
  • Direct transfer to extensions via extension input
  • Divert from prompts to Pilots/ACD Group and Agents
  • Navigation to any previous prompt
  • Configurable option to prompt loop frequency
  • Easy On-going Maintenance
  • Text-to-speech for on-the-fly message playback.
  • Works on a standard Windows 7 PC (No media cards needed)
ivr detail
chat

All our products are backed up by a world beating Product Support who will be there for you, 24/7 - 365. Once you place the order, you can sit back and relax because our product support team will take care of installation and configuration of the system.
To find out more about our products and services, talk to our sales team. You can send email to sales@ghost-software, call on the numbers or talk to our live chat agents.

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