Simply the best value, feature rich Quality Monitoring suite.




Quality monitoring systems play a vital role in today’s connected business whether in a purpose-built Contact Centre or a typical office but not all recorders are equal in function or price. GTI SCORE combines rich features and affordability to provide a flexible, cost-effective and profitable solution for the SME market.

Question Types are assigned when creating a Question and determine how it will be answered. Each Question Type option is assigned a weight from 0% to 100%.

Question Sets have been provided to allow associated questions to be grouped together which will be helpful for evaluation process.

Questions are used when evaluating an agent’s call. Each question results in a score which is added to the overall outcomes of the Questionnaire.

Questionnaires are the templates consisting of one or many sets of predefined questions that are considered when performing an evaluation on an agent’s call.

Campaigns offer the ability to specify which Questionnaires are to be performed and when they should be carried out.

Tutorials are designed to provide training material to the agents which is directly associated with the issues that have been identified while evaluating a call.

Scorecards are generally performed by a team supervisor (known as scorer), also can be performed using a pre-defined Campaign or directly from a single Questionnaire.

  • Supervisor/Scorer can generate the Scorecards
  • Super Administrator can only view the Scorecards
  • Summary Scorecard
  • Average Scorecard
  • Evaluation
  • League Table
  • Tutorial
  • Scorecards Detail
  • Change Reason

All our products are backed up by a world beating Product Support who will be there for you, 24/7 - 365. Once you place the order, you can sit back and relax because our product support team will take care of installation and configuration of the system.
To find out more about our products and services, talk to our sales team. You can send email to sales@ghost-software, call on the numbers or talk to our live chat agents.

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